Patient Experience

We define ourselves by four key promises

SAFETY

POSITIVE ATTITUDE

BE PRESENT

BE EFFICIENT

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The HCAHPS results posted on Hospital Compare allow consumers to make fair and objective comparisons between hospitals and of individual hospitals to state and national benchmarks, on ten important measures of patients’ perspectives of care.

The federal government and other organizations use the publicly available patient experience information to develop the scores.

Higher scores mean that:

  • Nurses and doctors communicate well with their patients and with each other
  • Patients get timely responses to requests for help
  • Patients get the information they need when they’re ready to go home
  • Patient rooms are consistently clean, restful and quiet environments

Medical Center Health System takes a system-wide approach to quality improvement and patient safety activities. Our systems, processes and health outcomes are continuously measured, assessed, and improved.

HCAHPS scores

Patient Satisfaction Letters